Our policy does not allow for any used items to be returned –
This is for safety reasons and we are not authorised to re-sell used items.
If you have any unwanted or unused masks, you can dispose of the products safely or donate them locally.


We go above and beyond to ensure our products adhere to the highest standards of quality and comfort. However, in the event that you need to return an item to us because it is:

(i) not as described;
(ii) not fit for purpose; or
(iii) damaged or faulty

We will refund the price of the item in full alongside any applicable delivery charges.

We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please contact us to provide your new card details.

Contact Details

For all enquiries please complete the form on our contact us page or email [email protected]

This policy is offered in addition to your legal rights.